You probably know what you pay monthly for your phone and internet service. But do you know what it’s costing you?
We are talking about the costs of lost time, customers who are made to wait and staff forced to use workarounds.
In this blog, we break down the different ways it’s costing you to keep your outdated solutions.
It’s costing you time… and trust
When your communication system or internet can’t keep up, your team stops trusting it. And when they stop trusting it, they start finding workarounds. Like using their personal phones to make business calls (but your outdated system doesn’t give them a way to disguise the caller ID, so now clients are getting their number instead of yours). They switch to free apps instead of approved tools putting your sensitive data at risk. Your staff might even be spending a majority of their day troubleshooting.
When your tools are clunky, you can’t do your tasks properly. That’s time lost, every day. And it’s not only inefficient – it’s messy, inconsistent, and opens you up to major security issues.
It’s costing you customers
When people can’t get through to your team or they take too long because of the outdated system, customers don’t always wait around or even call back.
You only get so many chances to make things easy for your customers. Your phone and internet shouldn’t be the reason they leave (or can’t even reach you).
It’s costing you money
Some organizations assume sticking with their communications setup is more affordable than upgrading. But it’s not. Especially with our hardware-as-a-service option. Some hidden costs of your outdated phone system include:
- Expensive service calls every time you need a change or something stops working
- Rushed upgrades when there are changes to your business
- Outdated hardware that’s expensive to replace
- Unnecessary downtime
As for your enterprise internet, if you aren’t paying close attention you could be paying more money than you should be or not accessing the latest features because you were stuck in a contract with a big service provider that auto-renewed it without reaching out.
It’s costing you growth
When your phone system and internet can’t support mobile workers, handle demand, or scale with your team then you’re not built for the future – you’re just stuck managing the same problems over and over. And while you’re working around limitations, others are moving faster.
It’s costing you peace of mind
A solution that limits your staff to one desk? Expensive service calls that you can’t plan for? Calling a big service provider that made a lot of promises when you signed the contract but disappeared when you needed support? That’s stress your business doesn’t need.
Your team shouldn’t be stuck to one device and one area to communicate with customers or partners. And you definitely shouldn’t be stuck with a provider who doesn’t provide the support you need.
At Phone Experts Group of Companies, we do things differently.
With a communication solution like ours, you get full warranty coverage to replace anything that needs it. And if you need support? A helpful, local technician jumps in remotely at no extra cost with no hidden terms keeping you stuck in a long-term contract.
As for business internet we broker that between major providers with a level of support that goes far beyond what’s offered when going direct. Plus, we can access even greater savings.
So, how do you stop it from costing you?
You replace your solutions with something that actually supports your organization from a local service provider that’s reliable.
At Phone Experts, we help businesses get the right solutions that keep you connected and supported backed by real experts, right here in Alberta.
