preloader
Scroll to top

Apple Support

Find support guides to resolve
your concerns

Mobility

Basic Device Set Up

Detailed iOS Device Set Up

Mobility

Frequently Asked Questions

How to sign into your Google/Samsung account

  • Sign into your Google Account (Gmail). This step is required if you intend to download apps from the Google Play store.
  • Logging into your Google Account (Gmail) will allow previously synced items (contacts, favorites, calendar, etc.) to be automatically synced to your new device
  • Additionally, Samsung devices may ask you to sign into your Samsung Account.

How to set-up your new smartphone

  1. Insert SIM Card
    1. If SIM card IS active and you’re going to continue using it, your phone number will automatically be active on the new device once inserted.
    2. If SIM card is NOT activated (you need to use a new one), login to your My TELUS Account to activate it.

https://www.telus.com/en/mobility/content/my-telus?linktype=ge-mainnav

  1. Power on
    1. Once it’s turned on, the device will walk you through the set-up menu with clear instructions. Work through it to gain access to device usage.
  2. Transfer content
    1. Depending on the type of device, content transfer options will be listed in the set-up menu.
  3. Make a test call
    1. Call a family member or friend to ensure the device works properly.

Additional Support

We are available to help you through our online chat! https://phoneexpertsconsumer.com/contact/

How to insert SIM card

  • Find your SIM pin in the box, usually found within the booklet/box of papers.
  • Insert the pin into the SIM card ejector hole as far as it will go. The SIM card tray will pop out.
  • Insert Nano SIM Card (Smallest cut out of SIM Card) into the tray. Insert the tray back into the device. *The SIM only fits into the tray one way – if you must force it, it’s incorrect and could cause damage.

Still have questions? We’re here to help.