Why Your Company Should Switch Over to VoIP

Telecommunications is an essential tool for practically every business. Even though email and online forms are popular communication methods, a high percentage of customers still choose to contact businesses over the phone when they have a problem or would like to ask a question. To that end, it’s important that the technology you use is reliable and meets the communication needs that your company has.

VoIP is a modern technology for voice communications that is being used by an increasing number of businesses across the world. Before you switch your technology to VoIP phone, you should understand what this technology is and why your business should use it.

What Is VoIP?

Voice over Internet Protocol (VoIP) is a set of technologies that are designed to accommodate multimedia sessions and voice communications via IP networks like the internet. Without this service in place, it’s likely that your business is using a public switched telephone network, which only allows for standard telephone calls to be made. By delivering multimedia sessions and voice communications over the internet, services like voice messaging, faxing, and SMS can occur alongside standard voice communications. 

Necessary Infrastructure for VoIP

If you believe that VoIP is right for your Red Deer or Calgary business, it’s important that you have the infrastructure needed for this service. The first thing that you’ll need for VoIP is a fast and stable internet connection with a significant amount of bandwidth. Modern advancements in broadband technology ensure that most businesses will have access to a great internet connection. It’s also essential that your phone equipment has been recently updated and is outfitted with 1,000 Mbps ports. 

Advantages of VoIP

The main benefits of using VoIP include:

  • Ample cost savings that mainly occur by reducing expenses for international and long-distance phone calls
  • Availability of modern features like conference calling and call forwarding
  • Ease of use no matter your location
  • Effective scalability options

Disadvantages of VoIP

The primary issues that come with switching to VoIP include:

  • Potential issues with sound quality
  • Untraceable emergency calls
  • Higher security risks

The advantages of using VoIP phone far outweigh any issues that will arise from making this switch. Our team at Phone Experts would be happy to tell you more and get you set up.

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