How to Change Main Panel Battery

Locate the main panel box, it will look similar to the below picture (yours will likely have a ton more wires than the picture)

It will be metal, beige in color and have one or two screws holding the door shut (#6 Robertson screws)

Remove the screws and open the panel. Locate the main battery (NP7-12). Disconnect both leads (wires) from the battery. Disconnect by pulling from the battery terminal connectors.

Once the old battery is removed and the new battery in its place, reconnect the red lead to the red terminal and the black lead to the black terminal.

DSC Neo Wireless Door/Window Contact (DSC-PG9945)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Insert a flathead screwdriver into either side of the unit & carefully twist to sperate the top and bottom plastic. Once separated, the battery will be visible. Remove the old battery & install new battery. Ensure correct polarity is observed.

Neo Wireless Motion Detector (DSCPG9904P)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Release screw & remove cover. Push catch to remove circuit board. Insert battery.

DSC Neo Wireless Glassbreak (DSC-PG9912)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Use a screwdriver to separate the cover from the base. While observing polarity, insert the battery into the battery clips. Click the front tamper switch once and release it to reset the transmitter at power up. Reattach cover.

DSC Neo Wireless Keyfob 4 Button (DSC-PG9929)

Battery: One 3 Volt Lithium. Use a CR2032 style

To Open Device: Remove the backside screw to open the cover. Using a screwdriver, push out the battery from its holder & install new battery. Reattach the cover and securely fasten with screw. Test the unit by pressing on of the buttons. The LED light should blink.

DSC Neo Wireless Keyfob 2 Button (DSC-PG9949)

Battery: One 3 Volt Lithium. Use a CR2032 style

To Open Device: Insert a coin into the slot on the bottom of the unit and twist open. Make sure the elastic pad within the cover remains in place. Ensure the polarity of the new battery is correct positive (+) side faces up. Reattach the cover. Test the device by pressing the button. The LED light should blink.

DSC Neo Wireless Panic Button (DSC-PG9938)

Battery: One 3 Volt Lithium. Use a CR2032 style

To Open Device: Insert a coin into the slot on the bottom of the unit & twist it open. Make sure the elastic pad within the cover remains in place. Ensure the polarity of the new battery is correct positive (+) side faces up. Reattach the cover. Test the device by pressing the button. The LED light should blink.

DSC Neo Wireless Shock Detector (DSC-PG9935)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Insert a flat edged screwdriver into the slot and push upward to remove cover. Remove the screw and separate the cover from the base. Observe polarity and install battery. Connect the sensor wire to the terminal block. Reattach device cover.

DSC Neo Wireless Smoke Detector (DSC-PG9926)

Battery: One 3 Volt Lithium. Use a CR123A style

To Open Device: Hold the bracket with one hand. Rotate the detector counter-clockwise and pull it from the bracket. Open battery cover & connect battery to terminals verifying correct polarity. Close the battery cover & place the detector on the mounting bracket. Press the test button for about 2 seconds.

Once all smoke has been cleared press *72

1. Press *6 followed by the master code

2. Press 1 and the keypad will now accept 10 digits

3. Enter the time in hours and minutes using the 24-hour format

4. Enter the date in months, days and years (MM DD YY).

5. Press the # button twice to exit programming.

To Enroll a Proximity Tag

1) From the desired user press 2 or scroll to Prox Tag and press *

2) If no tag is enrolled for this user, you will be asked to present the tag to reader.

* If the card successfully enrolls the blue LED bar flashes

* If the tag is invalid the following message is displayed.

* If the tag already is enrolled with another user, the following message is displayed

To Delete a Proximity Tag

1) From the desired user press or scroll to Prox Tag and press *

2) If a tag is enrolled for this user, you will be asked if you would like to delete the Tag. Press * to delete the tag.

1. Prior to testing, ensure your system is disarmed and Ready light is On.

2. If there are any open zones you must secure them before you start.

3. Before you start don’t forget to call our monitoring station (1-855-488-3777) to put your system on test. Quick Tip – Before calling the monitoring station please have ready your verbal passcode & your account number as well. If you are unsure of your account number call our office 403-343-1122.

4. Arm your system in away mode and once the countdown stops; start opening windows and doors, walk in front of the motion detectors if you have glass breaks clap your hand close to it and make it as loud as you can.

5. Once you have completed all your zones turn off your alarm system and call back the monitoring station to see if they received your signals.

Should the system fail to function properly, call us 1-403-343-1122 immediately for service.

Enter [✱] [5] [Master Code] [code number 01 to 32] [new access code]. The code number is a double digit from 01 to 32. Access codes must be four digits unless otherwise indicated by your installer.

Enter digits 0 through 9 only. Press [#] to return to the Ready state.

If an access code already exists for the code number you have selected, it will be replaced by the new code. Be sure to record your new code(s)

To erase a code:

Enter [✱] [5] [Master Code] [code number 01 to 32] [✱]. Press [#] to return to the Ready state. The Master code cannot be erased.

Enter [*][4] to turn the door chime feature ON and OFF. When the command is entered the keypad, buzzer will beep 3 times if the door chime feature is enabled and will sound one long beep if it is disabled.

Use the zone bypassing feature when you need access to a protected area while the system is armed, or when a zone is temporarily out of service, but you need to arm the system. Bypassed zones will not be able to sound an alarm. Bypassing zones reduces the level of security. If you are bypassing a zone because it is not working, call a service technician immediately so that the problem can be resolved and your system returned to proper working order. Ensure that no zones are unintentionally bypassed when arming your system. Zones cannot be bypassed once the system is armed. Bypassed zones are automatically cancelled each time the system is disarmed and must be bypassed again, if required, before the next arming.

1. Press [*] to enter the function menu

2. Press [*] or [1]. If required enter your [access code] or present your proximity tag

3. Directly bypass zones by entering their [2-digit zone #]. If using an LCD keypad press [*] or scroll to the desired zone using the <> keys and press [*]

4. To toggle and unbypass a zone reenter the [2-digit zone #] or press [*] again.To bypass more zones, repeat steps 3 & 4.

5. To exit bypassing mode press [*]

Press *2

You will see one of eight (8) options on your keypad

  • Service Required
  • Loss of AC Power
  • Telephone Line Fault
  • Failure to Communicate
  • Sensor (or Zone) Fault. Press 5 for zone number
  • Sensor (or Zone) Tamper.  Press 6 for zone number.
  • Sensor (or Zone) Low Battery.  Press 7 for zone number.
  • Loss of Time & Date

Press *2, this will silence the beeping for 4-6 hours.

Away Arming – To arm, press and hold the Away button for 2 seconds or enter your 4-digit access code.

Stay Arming – To arm, press and hold the stay button for 2 seconds or enter your 4-digit access code.

Disarming – To disarm an armed system, enter your access code. If your keypad is in sleep mode, press any key to wake it up then enter your access code. If your code is invalid, the system will not disarm & a two second error tone will sound. If this happens, press # and try again.

Call Monitoring Station 1-855-488-3777 to advise them to ignore any signals from this device. Remove the carbon monoxide detector from the wall & cut the red wire. This will take all power away from the device. This is not recommended unless you will be replacing the device. Once the carbon monoxide detector is disabled this zone may show open on your security system – if this occurs follow the instructions on bypassing a zone or contact our office to disable the zone from your security system.