IT Support Technician 

Location: Red Deer, AB

Position: Full-time

About us and the position


The Phone Experts Group is a privately owned company with Business offices in Red Deer, Calgary, Banff and Medicine Hat. We are an all-in-one solutions provider. Through our Group of Companies, we are able to offer a unique combination of products and services all over Alberta.

We are currently hiring a Permanent Full-Time IT Support Technician in Red Deer.

This role is at Expert IT Solutions which is part of the Phone Experts Group of Companies. For over 30 years we have continued to grow, expanding our products and services while maintaining our reputation for honest dependability. Expert IT Solutions is built on a culture that values growth, integrity, and kindness.

You will be responsible for


  • Providing remote and on-site technical support for troubleshooting for desktop support

  • Monitoring and responding to incoming service requests by phone, email or in-person.

  • Configuration, upgrading, installing, and repairing IT assets.

  • Identifying and recommending solutions to clients

  • PC Hardware, software and peripherals managements and troubleshooting

  • Management of Microsoft server and desktop operating systems


  • 2+ years systems support experience in a hands-on technical role
  • Diploma in computer science or information technology
  • Microsoft Certification(s) (Microsoft Azure, 365, Server, and/or Desktops)
  • Basic understanding of server and network environments
  • Ability to support Windows operating systems
  • Ability to support Microsoft Office Applications including Office 365 – an asset
  • Familiarity with backup solutions, Anti-Virus, Anti-Malware – an asset
  • Basic technical training (CompTIA or Equivalent) – an asset
  • CompTIA Network • CISCO, CCNA or CCIE, SQL Certification
  • Strong troubleshooting skills
  • Ability to prioritize and manage multiple tasks.
  • Excellent customer service skills.
  • Valid driver’s license and vehicle



Dental care

Employee assistance program

Life insurance

Paid time off

Current Career Opportunities

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