The Phone ExpertsWestbrook MallCalgary, ABAuthorized TELUS dealer
The Phone Experts is an authorized TELUS dealer with a team of professionals who are dedicated to serve and support you at any of our retail locations across Alberta. We pride ourselves in working with you to find solutions that meet your needs and benefit your lifestyle so that you will get the most from your TELUS products & services.
- TELUS Mobility Phones & Rate Plans
- TELUS Mobility Repair Service
- TELUS Home Phone, Internet & OPTIK TV
- Smartphone Accessories
- TELUS Learning Centre
- SIM Cards
- TELUS Smartphones
Free Personalized Training
If you want to become a Smartphone or Optik TV master, The Phone Experts offers free personalized training. These sessions range from 15-45 minutes and are personalized to your device type, skill level, and personal preferences. To Schedule an appointment go here or contact the location nearest you.
I wanted to send an email because I feel it imperative for you to know about the exceptional customer service provided by one of your staff. I wouldn't normally spend the time to bring an employee to your attention; however, the service provided was above and beyond.
Excellent customer service has almost become a thing of the past. We've almost grown accustomed to outsourced customer service departments and faceless, electronic help. Before coming into your store, I was on the phone with TELUS and Esecuritel all day attempting to figure out my replacement device. After back and forth over the phone with customer service, I got nowhere, and only encountered, disgruntled representatives, whom were honestly, no help at all. I thought it best for me to come into the store, and speak face to face with someone. I chatted to Janelle about my difficulties with Esecuritel and she immediately called them in attempt to facilitate my claim with them and clear the issue. She handled it was such professionalism and knowledge and ended up getting me my answer, and apologizing on their behalf, regardless of the fact that they're a 3rd party company. Asides from professionalism and helpfulness, Janelle was sympathetic to my situation (she ended up providing and setting me up with a loaner phone) and was very personable.
People like Janelle are the kind of employees companies need to attract and retain, their customer service is what makes clients like myself stay loyal to TELUS, and to your store.
... I can say I've dealt with my fair share of clients, and managed an abundance of staff. That said, I've see customer service from both ends in my day to day work, and can still say that Janelle exemplified one of the best client/customer interactions I've encountered to date.
Thank youJessica BOctober 28, 2015